What is it valoralo.mx?
Some time ago, I found an interesting service Website called judge.me and I got inspired by that, because here in México, most of the time, owners don’t really know, about their customers experience, and sometimes it is very difficult for them to track whether they visited the physical store/restaurant.
In the other hand, if you are not satisfied with the quality of the food or service, you just never come back or if you want to share either a positive or negative feedback it is not quick and easy to do it, unless you are really furious and you make a phone call and complain about it, but here in México the culture is not the one that welcomes feedback and gives feedback.
So now you know the why!!
Supports all your sales funnels
The main differentiator of this project, is that you can support all the flows that you might have in a restaurant for example and that would be able, to delegate the request of feedback to any employee and it would be as easy as asking for your customer’s mobile number(many times when you order by phone they already ask this information), so after they enter your phone number, you would be receiving an SMS message with a short link to valoralo.mx saying something like:
- How was your recent experience in our restaurant?
- Did you like the food and service?
- How was the food in your recent order by phone?
Then the customer would click on a short link and share some comments in a simple text area, with no big forms and surveys, very simple feedback(of course this could grow), sharing feedback such as congratulations, comments, complaints, etc, and this would be customizable on the cadence of the SMS messages and how they might look, and most importantly is that we would be able to offer customizations and offer free plans when you are a small restaurant or business(as far as I did the research nobody in México is following a similar approach to ask for feedback).
Beginning with this idea, was also a way to keep smsforall.org alive and make a positive impact on the culture in México and then look for new horizons in Latin America.
Definitely, our culture in México has plenty of room for improvement on how feedback is perceived, I’m a person that loves feedback and I think that we should not fear to conflict because that is a good way you can grow a lot.